Shipping & Returns

 

Garden Center Delivery

Please know we are working to process orders as quickly as possible. Due to the high volume of online orders, orders will be processed within the next two business days. Thank you for shopping small with Steve’s!
-The Garden Center Team

Garden Center orders are available for in-store or curbside pickup & local delivery only (52001,52002,52003). If you live outside our local delivery area and would like to have a delivery, please contact us to make arrangements. 

Plant Adoption & Warranty Information

All trees, shrubs, roses (excluding tree roses) and perennials have a 1 year guarantee from date of purchase. 

To qualify for warranty:

  • Guests must be an Ace Rewards member
  • At least ONE of the following must be purchased within 30 days of plant purchase:
  • Root 'n Grow
  • Dr. Earth Starter Fertilizer
  • Miracle Grow Tree and Shrub soil
  • Dr. Earth Planting Mix
  • Composted Manure
  • Sphagnum Peat Moss

Plants damaged by acts of god, animal damage or mechanical damage are NOT guaranteed. Plant AND proof of purchase must both be present to receive credit. Credit will be issued in the form of a gift card for the amount initially paid. Gift card may only be used towards the purchase of another plant. Steve’s Ace replaces the plant, ONE TIME.

Returns Policy

Plant Returns: Annuals can be returned within 7 days of purchase in sell-able condition in-store to our 3350 JFK Road location. For others, please refer to our plant warranty. 

Online Returns: 
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Returning In-Store: 
Returns of un-used merchandise in original packaging/tags may be made within 90 days of purchase with a receipt. (Applies to purchases from Ace Hardware, the Flower Shoppe & Sprout) may be returned in-store to our 3350 JFK Road location, within 90 days with proof of purchase. Returns will be made in form of original payment. Returns without a receipt will be honored at Manager's discretion and returned as a giftcard. *Some Sprout merchandise has a shorter return window, please see your receipt for details. Ace branded items come with a satisfaction guarantee.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Price Match Policy

Steve's Ace may price match an in-stock item from a local competitor or major e-commerce store  at the Managers discretion.